FAQ






(Download a PDF Copy HERE)

Important Notes on Sizing:
** If your dog’s measurement is between two sizes, size UP! It is easier to punch additional holes if needed.
** "Span" is the measurement lower than the collar, but before the legs. Consider it the "shoulders".

** IF YOUR DOG IS A "MUTT" (we use that term with love!), AND NEEDS CUSTOM SIZING, CONTACT US!
** IF YOU HAVE QUESTIONS OR CONCERNS ABOUT SIZING YOUR DOG, CONTACT US!
** IF YOU NEED HELP SIZING YOUR DOG, CONTACT US... (see the pattern forming here??)

BOTTOM LINE:
We want you and your dog to be happy and comfortable. We will work with you in any way possible to make it right, but for the sake of keeping our waste down (and therefore our cost and economic impact) we would like to get it right the first time, as often as is humanly "paw"-sible! So when in doubt, CONTACT US, and we will work with you to make sure you have the best experience possible with Custom K9 Design.

How to Size Your Dog:
  1. Neck: Measure around your dogs neck, where you would want a collar to fit. Keep the the tape measure taut, but not too snug.
  2. Chest: Measure around your dogs chest, at the armpits or slightly further back, at the dogs widest part of their ribcage.
  3. Back: Measure from the point at which the neck meets the body (usually somewhere between where the collar would sit, and their shoulder blades) down to the beginning of their tail.
  4. Span: Measure as you would for the neck, then loosen the tape measure and allow the part that is on the “top” of the dog to rest at the starting point for measuring the Back (the point at which the neck meets the body; usually somewhere between where the collar would sit, and their shoulder blades). Adjust the tension of the tape measure until the “bottom” part (at the throat) is snug, but not draping around the legs in any way. Review the pictures for better understanding.

Color Samples

Pro and Deco Paw Colors
Pro Colors












Eco Paw Colors
Eco Colors



Wholesale Ordering
If you are a dog trainer or a pet store owner, and want to bulk order Custom K9 Design products, please contact us and we will be more than happy to provide you a quote. In addition, if you have an idea for a product and want to have it custom made for your company, please don't hesitate to ask. We guarantee that you and your customers will be more than pleased!


Why Chicago Screws?
First, lets discuss what Chicago Screws are. Illustrations are best, so here's a picture:
Chicago ScrewThe principle is simple, threads hold better than shafts. The easiest comparison is screws vs. nails. There are plenty of times where using a nail (or in the case of leather, a "Rivet") is fine, but when you "absolutely-without a doubt-must" have something hold, you're going to use a screw. The threads grip, and don't let go. And, if that weren't enough, we finish off each Chicago Screw connection with a drop of Loctite Threadlocker. Rest assured, your Custom K9 Design Product is Well Made!


What is Synthetic "Leather"?
Leather alternatives have been available for some time. They are most often used for bags, purses etc, but have now transitioned to the dog equipment market by way of equine product suppliers. It is usually nylon or polyester webbing coated with a PVC coating. It looks a LOT like leather! It is not a bad product, however our biggest concern with using such a material is its performance when wet. It is easy to clean when dirty/muddy, but extremely slippery! Having trained dogs in the pouring rain, we know that grip (i.e. on a leash when doing bite work) is of utmost concern, especially when safety is a factor. Additionally, it still has the tendency (like nylon webbing does), to give one's hand "rug burn" if pulled thru quickly while wet. Our advice? Stick with real leather for all weather conditions.


Is 'Amish Made' better?
Simply, No.
Now, let's clarify this statement. Custom K9 Design strongly believes that the quality of product is directly related to the ability of the craftsman. Do you get the same customer service from every every employee at every location of any one particular "chain" store? No, of course not! Thus it is unwise to assume that because it is 'Amish Made' it will be a superior product. Because each craftsman will provide a different level of crafstmanship, we recommend you make your decision based on each individual product. Unfortunately, you cannot always put your hands on each product, so we encourage you to take a close look at details shown in the pictures. Are the edges dyed to match the top and bottom? Are they rough edged, or rounded and smooth? Is the hardware solid, or plated? or, do they even tell you? Next, compare price. We competitively price our products to match our quality. Are you paying as much for their "entry-level" stuff as you would to get products from our superior "Pro-Paw" line? Ultimately, we stand behind our products 100%, because we 100% make them ourselves. If you ever have a question, concern or comment about our items simply contact us and we'll provide you with any details you need.
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